A wonderful experience. My sales person, Angel, went above and beyond to ensure everything went smoothly. The sales manager was awesome too. Highly recommended!!

I purchased a used vehicle from this dealership in March 2026. I fully understand that it is a used vehicle, and I did not expect it to be in brand-new condition. However, during its first service appointment at an authorized Acura dealership, significant suspension-related issues were identified. According to Acura’s Master Technician: 1. One of the struts is leaking oil, and the leak is clearly not recent. The component is covered with dirt and grime that has accumulated over time, indicating that the failure existed long before the vehicle was sold to me. The technician estimates that the leak has likely been present for at least six months to a year. 2. A suspension bushing is completely torn and deteriorated. According to the technician’s assessment, this level of damage could not have developed within the three months since I purchased the vehicle. It is consistent with wear and deterioration that existed prior to the sale. In addition, I later discovered documentation related to previous repairs and vehicle conditions that were never disclosed or explained to me during the purchase process. My primary concern is not that the vehicle is used. My concern is that significant suspension and safety-related issues appear to have existed before the sale and were not disclosed. Buyers deserve complete and transparent information about the actual condition of the vehicles they are purchasing, especially when it involves components that directly affect safety, ride quality, and vehicle handling. This experience has been extremely disappointing. Based on what occurred, I cannot recommend this dealership. I believe honesty, transparency, and full disclosure of known vehicle conditions are essential to maintaining customer trust and conducting business fairly. Spanish Compré un vehículo usado en este concesionario en marzo de 2026. Entiendo perfectamente que se trata de un vehículo usado y no espero que sea un automóvil nuevo. Sin embargo, durante el primer servicio de mantenimiento realizado en un concesionario Acura autorizado, se identificaron problemas mecánicos significativos relacionados con la suspensión del vehículo. Según el técnico maestro de Acura: 1. Uno de los struts presenta una fuga de aceite que no es reciente. El componente está cubierto de suciedad acumulada adherida al aceite, lo que indica que la falla existía desde mucho antes de la compra. El técnico estima que la fuga ha estado presente durante aproximadamente seis meses a un año. 2. Un bushing de la suspensión se encuentra completamente roto. De acuerdo con la evaluación técnica, ese nivel de deterioro no ocurre en un período de apenas tres meses, sino que corresponde a un desgaste que ya existía antes de que el vehículo fuera vendido. Además, posteriormente encontré documentación relacionada con reparaciones y condiciones previas del vehículo que nunca me fueron explicadas ni divulgadas durante el proceso de compra. Mi preocupación principal no es que el vehículo sea usado, sino que problemas de seguridad y suspensión aparentemente preexistentes no fueron revelados antes de la venta. Considero que los compradores tienen derecho a recibir información completa y transparente sobre el estado real de los vehículos que adquieren, especialmente cuando se trata de componentes que afectan directamente la seguridad y el manejo. Esta experiencia ha sido muy decepcionante. Basándome en lo ocurrido, no puedo recomendar este concesionario. Considero que la transparencia, la honestidad y la divulgación completa de las condiciones conocidas de un vehículo son fundamentales para mantener la confianza de los clientes.

Worst experience I have ever had. Rude and bad attitude. Allowed outside vendor (windshield replacement) to hound me during my visit to the point they were chasing me in tge parking lot. Lied to me as to why my eindshied was behind ng cleaned. This person needs to be fired or reassigned.

My first purchase of a financed car was in this deceptive dealership. I don't speak English so choose a Hispanic salesman who said price quoted for a Toyota Yaris 2018 was $9,400 but the amount I was actually been billed is $12,466.00, this is in addition to the $4,000 down payment I paid in cash (I frankly thought that the called "downpayment" was part of payment in advance, so the remaining to be financed was $5,400, my ignorance was extreme). After conversation with the salesman and 4 hours waiting for nothing, the manager took me to his office, he didn't speak Spanish so the rest of the process was in English, I trusted the Hispanic salesman but everything he explained to me was verbally and never gave me a paper to see the numbers, so when the manager told me "sign here, here, ... and here" on the tablet I thought I was signing the same things the salesman told me. This manager added several amounts as the plate, the registration, a maintenance plan contract for three years, everything was included in the loan. Without my knowledge the manager had me sign the agreement with a third part for a car maintenance plan by leading me to believe it was already part of the price but he lied and also included it being financed as part of the loan. At no point I was provided with a written draft or pre-contract on paper to read and review before signing on the tablet. Even after I signed everything, the manager gave me just a USB drive; consequently, I was unable to read the documents even at the very end of the process. The process that day was extremely lengthy from 9:30 AM to 6:00 PM—and fraught with various obstacles. These included the blocking of my debit card access due to five attempted transfers—each for $897.83—initiated by the manager at the time which wasn't justified, given that the down payment was $4,000; furthermore, this incident forced me to visit a bank branch in person escorted for an employee to withdraw the necessary cash. The purchasing process at Greenway Hyundai Orlando was entirely lacked transparency, and I really regret this purchase every day. In addition, the salesperson told me that the first payment would be on May 30, but the financial company notified me the first payment was due on April 30 which affected severely my monthly budget. I called them many times and never had a response. On April 10 I sent them a letter explaining my disagreement and claiming a refund of the downpayment and I wanted to return the car. Obviously they refused, instead they offered me a full refund of the maintenance plan with Power Protect and send the amount to the car lender, I accepted but they did nothing during a whole month until yesterday May 06. They just notified me that the refund will be processed in 6-8 weeks, meanwhile the lender continues applying interests to the whole amount. On top of that, the same week after the purchase, the car insurance company notified me stating that the vehicle requires a tire rotation—since the last one was due on October 23, 2025; also the car started to make many strange noises and jumps when driving, the break pedal make sounds when stopping and start to drive, the screen unexpectedly turns off and I can't see the rear camera when I drive in reverse which is a real risk to me and other people, The check engine light is "on" and I really start to feel unsafe driving this car. That means they sold me a car out of update maintenance, who knows its real condition. Supposedly this dealership is a big serious company that sells certified cars, so how is possible that the car starts to fail in less than a month after purchased? For them this is an insignificant case but for me, a senior widow that survive paycheck to paycheck this is a nightmare, all because I had the bad luck with a dishonest manager. I'm looking for counseling and will try to escalate to other instances of the company, also TV and media should know their bad practices and people avoid them.

My experience @ greenway Orlando was amezing Tyler was Wonderful he take care of me .he gave me a V I P customer service.i just bought a 2026 Hyundai palisade yesterday was my first Oil change.i was amaze .i recommend anyone who own a Hyundai go do your oil change @ greenway Hyundai ask for Tyler .great customer service

They are very professional and very helpful in my service thanks so much i will be back

Taylor was great. He welcome me as soon as I got there. Helped me and answered all my questions.

Always have the best customer service. Love taking in my Palisade for servicing with Juan! Thank you Juan you are the best! 20/10!

Suheilly is the best one!!!! Greatest service ever. Very attentive and so great energy! Simply the best

Excelente servicio, buena disposición de ayudar al cliente. Lo recomiendo ampliamente

Me and my vehicle are always well taken care of by the staff. But my go to team Devon, Audrey always go above and beyond to make me feel like a valued customer. Even though I don't owned one of the more expensive model cars. And I love that. I will always choose this dealership as long as they are there. Keep up the great work. 🥰💪🏾

Ernesto answered all of my questions accurately. Was shown multiple cars (Santa Cruz) showing different color options and while being efficient with time

I had a great service experience with my service consultant Logan. He was very courteous and professional

They did great job repairing my veh Jack Pearson

My sales associate Sam was great. I was actually his first sale. He appeared to have good support from management to see this through. I test drove two cars, and ended up with a 2025 sonata hybrid. Overall, things have gone okay, he made a point to follow up routinely and communicated with the sales team on my behalf. When I picked up the car, the key cover was missing on my handle. They are taking care of it along with minor scratched and headlight cover peeling that was not noted initially. They worked to get things covered through warranty and anything else the sales team approved. I stood firm on not getting the accessories package features (like window tint, which you can get much cheaper elsewhere) and cosmetic coverage plans, although they really tried. They provided different financing options based on my credit so that all worked out.