The Team, led by Hope, was professional and courteous. I really enjoyed meeting up with my original sales person, Isabella and the overall experience was great

Long wait hours. Absolutely unacceptable. When we are given an appointment, it seems that they book too many people at the same time. Causing long waits and frustration.

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The guy Who helped me was very helpful his name is Tylor he was very kind and attentive to his work..... I gave him my thanks for his attention that I consider special.... Good job!

VERY DISAPPOINTING EXPERIENCE – GREENWAY HYUNDAI ORLANDO I brought my 2024 Hyundai Kona to Greenway Hyundai Orlando for a routine oil and filter change. During that visit, work was performed around my A/C system without my authorization. Shortly afterward, my A/C started blowing hot air on the driver's side and cold air on the passenger's side. I returned to the same dealership and explained the problem. After keeping my vehicle for over 3 hours and 27 minutes, they diagnosed it as a faulty Driver Blend Door Actuator. I was charged $422.32 for diagnosis, but my A/C problem was not fixed. ... Read More

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DealerRater - Nov 13, 2026

VERY DISAPPOINTING EXPERIENCE – GREENWAY HYUNDAI ORLANDO I brought my 2024 Hyundai Kona to Greenway Hyundai Orlando for a routine oil and filter change. During that visit, work was performed around my A/C system without my authorization. Shortly afterward, my A/C started blowing hot air on the driver's side and cold air on the passenger's side. I returned to the same dealership and explained the problem. After keeping my vehicle for over 3 hours and 27 minutes, they diagnosed it as a faulty Driver Blend Door Actuator. I was charged $422.32 for diagnosis, but my A/C problem was not fixed. I was then quoted another $687.26 for the repair ($545 labor + $142.26 for the part). That brings the potential total to $1,109.58 for one A/C problem. I paid the diagnostic bill and left with the same problem I came in with. I was not comfortable authorizing another expensive labor charge without a clear explanation. This is not my first disappointing experience with this dealership. Previously, I spent nearly $1,000 replacing a part to address a front-end noise, but the noise continued. Another garage later identified the problem as a shock absorber. I understand that repairs cost money, but customers deserve transparency, accurate diagnosis, and fair treatment. I am requesting an official investigation into these service practices. Customers should not have to spend hundreds of dollars and leave with the same problem unresolved.

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My experience this time was better as far as wait time. I wasn't happy with paying for the oil change. I know it's 3yrs or 30000 miles but I only had a little over 8000 miles on my car. I feel that an exception could have been made seeing that I have been with you all for some time. Luis did give me a discount and I appreciate him for that.

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I purchased a new 2026 Hyundai Kona from Greenway Hyundai Orlando on October 30, 2026. My salesperson was Angelica, and she made the purchase process smooth and straightforward, answering my questions along the way. I'm happy with the Kona so far and would recommend them to anyone shopping for a Hyundai. The only thing I would change is the time it took to receive my equity funds.

Dealership had my car for a week. $10-13,000 of warranty work (new transmission and other stuff). Picked up car. Less than 15 miles later car will not go over 35 mph. Same exact problem. RPMs go up. Car will not go over 35. Car has been having this issue for almost two years. 2022 Santa Fe Calligraphy. Been in for service three times for the same thing. I have learned how to work around it (turn the car off and back on until there is no light on the dash (start-stop light). The ONLY reason I gave two stars is because my service advisor ... Read More

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Google - Nov 12, 2026

Dealership had my car for a week. $10-13,000 of warranty work (new transmission and other stuff). Picked up car. Less than 15 miles later car will not go over 35 mph. Same exact problem. RPMs go up. Car will not go over 35. Car has been having this issue for almost two years. 2022 Santa Fe Calligraphy. Been in for service three times for the same thing. I have learned how to work around it (turn the car off and back on until there is no light on the dash (start-stop light). The ONLY reason I gave two stars is because my service advisor is excellent. He deserves five stars. Thinking of replacing the Hyundai Santa Fe with a Toyota Highlander or 4Runner or the Ford Explorer ST.

Service advisor OMARis the greatest! My check engine light came on. I called Omar on Thursday and asked if he could scan it. Said “absolutely ! When can you come by”. Went Friday afternoon scanned, diagnosed as faulty thermostat, appt Tuesday am, out the door good as new Tuesday afternoon! He kept me updated throughout the day, offered to pick me up, but I had a ride. Great customer service. Thanks , Nancy H

Devon is always friendly and helpful. His customer service is 5 stars Devon always goes above and beyond for my service needs

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Quick Fast and friendly Peaceful, no one approached me,trying to get me into purchasing anew vehicle

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Great experience no fuss no hassle. Was in and out with my brand new truck.

The customer service was excellent with everything The customer service was excellent everyone including service representatives to include service managers

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Coffee machine was out of order, no snacks except vending machine and took almost 3 hrs just for oil change. Kinda disappointed since my appointment was early for 620am.

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Hope and Jay did a wonderful job addressing my warranty repair needs in a timely manner.

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My service advisor, Devon and Audrey always take great care of me. They're always friendly, professional and make me feel like they truly care about me and my experience with Genesis.

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Everyone was very nice and took the time to explain things to me. Very patient. I was kept updated and the quote I got was accurate and what I paid

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I was rear ended in an accident and my car was totaled. My credit is not great and the amount for the car was a nice down payment but to buy a car with it, the options were limited. Mehdi the manager was able to get me financed and Angel was great and showed me a Nissan Rogue that I absolutely love. I never saw myself in a rogue until I saw this one. Would recommend checking them out for your next car!

He always takes good care of my car He always takes good care of my car

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(Translated by Google) Excellent service (Original) Excelente servicio

They are very good about getting you in and out. The communication between you and your service tech while you wait is very helpful.

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(Translated by Google) The best car dealership in Florida, their salesman José is incredibly friendly. If you need a car, go to him and I assure you he will treat you with great care and pay attention to every detail. (Original) El mejor concesionario de florida su vendedor José es demasiado amable , si usted necesita un carro valla con él y le aseguro que la atenderá con mucha responsabilidad y estará pendiente de cada detalle ...

Tyler was most exceptional working with us and answering all our questions. The turn around time was unbelievably quick.

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They were very nice and they were very polite.

This was my first time bringing my new-to-me Hyundai to the dealership for service. Everything was timely and honest. Henry was efficient and explaining the process to me and my car was ready in a short amount of time. *The only issue was that I scheduled the appointment within the blue link app because I had a recall notice and they didn’t reset it. I called today and was told that I have to bring my car back for them to do it in person. Not a big deal, but just an inconvenience.

Tyler provided excellent service throughout the entire repair process of my vehicle. He maintained consistent communication, keeping me informed and updated on the progress and status of the repairs. His professionalism, attentiveness, and outstanding customer service made the entire experience very positive. Thank you, Tyler, for your dedication and exceptional service!

He was always polite and very communicative He reassured me everything was going to be handled in a very professional manner

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Staff was very professional and accommodating. The repair ended up not being achievable through the dealership. Reasons were explained clearly and expeditiously. I wish I was able to work further with Grrenway staff.

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Devon was very polite, communicative in keeping me posted on my vehicle, and made sure my service was completed in a timely manner

1 1 1 1 1 1 1 1 1 This was the worst experience I have ever had and I was overcharged and told my president was to think

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Unacceptable Post-Sale Experience and Disrespectful Customer Care I am writing this review to highlight the unacceptable post-sale customer service my wife and I experienced after purchasing a vehicle here. While Ruben and Mohamed were initially helpful on the sales floor, the follow-up handling and communication have been a complete disaster. On the day of purchase, after spending over 6 to 7 hours at the dealership, the financing process was rushed late into the evening. When reviewing our final numbers later, the out-the-door (OTD) pricing appeared off. We simply requested confirmation and signed itemized documentation showing that the numbers matched what we had ... Read More

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Google - Nov 4, 2026

Unacceptable Post-Sale Experience and Disrespectful Customer Care I am writing this review to highlight the unacceptable post-sale customer service my wife and I experienced after purchasing a vehicle here. While Ruben and Mohamed were initially helpful on the sales floor, the follow-up handling and communication have been a complete disaster. On the day of purchase, after spending over 6 to 7 hours at the dealership, the financing process was rushed late into the evening. When reviewing our final numbers later, the out-the-door (OTD) pricing appeared off. We simply requested confirmation and signed itemized documentation showing that the numbers matched what we had originally agreed upon. Because Mohamed was busy and it was past 9:00 PM, we agreed to go home with the firm understanding that the signed paperwork would be emailed to us the following day. Here is how the past week unfolded: - Day 2: Checked inbox and spam folders—nothing. I called Mohamed, who claimed he was busy but promised to send it. We remained patient. - Day 7 (One Full Week Later): Still no paperwork. When we reached out again, Mohamed dismissively insisted he had already sent it "again" yesterday. - My Direct Follow-up Call: I called back personally to clarify the email address and resolve this simple request, only to be told, "I'm with a customer right now," before he hung up on me mid-conversation. No one has bothered to call back or resolve the issue since. I understand dealerships get busy, but as working professionals, our time is valuable too. Constantly taking time out of our busy schedules to call, text, and track down basic documentation—only to be dismissed and hung up on—is completely unacceptable. All I asked for was simple reassurance, verification of our email address, or an alternative way to receive our official paperwork. This complete lack of post-sale transparency and total disrespect to a paying customer has ruined our buying experience. I urge management to step in and fix this immediately. I expect our official itemized documents to be sent without further delay.

I love this dealership!! The staff are great and very attentive. Angel personally helped me and he went above and beyond to make sure everything was perfect.

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The first booth on the right hand side when you pull into the service tunnel was the most honest and accurate with timings, services, etc.

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Luis was great. He made sure that all my maintenance concerns were addressed. I will return and have Luis help me in the future.

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My experience was amazing. They were accommodating. They tried to help me every way they could in order for me to walk out with a vehicle in my budget.

Good communication and expectations met. Courteous and helpful. Henry was very knowledgeable and he checked out the whole car for any other issues.

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Made a 10 am appointment and was told that is not an appointment time it’s just a time to guarantee I can talk to a rep, oil change took 3.5 hours. This is after I was lied to by the sales rep, was told I get free oil changes for 3 years and was told to come in every 6k miles but now service is telling me I only get 4 total which brought me to 24k miles. Why lie at the beginning and shouldn’t oil changes last 8-10k miles when it’s synthetic. This will be my last time going ... Read More

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DealerRater - Nov 1, 2026

Made a 10 am appointment and was told that is not an appointment time it’s just a time to guarantee I can talk to a rep, oil change took 3.5 hours. This is after I was lied to by the sales rep, was told I get free oil changes for 3 years and was told to come in every 6k miles but now service is telling me I only get 4 total which brought me to 24k miles. Why lie at the beginning and shouldn’t oil changes last 8-10k miles when it’s synthetic. This will be my last time going there and if I want a new vehicle it will be from another place that will hopefully be more honest

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Great service, communicated well 10/10 Great service, communicated well, if I could give more than I a 10 I would

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The dealership is very well maintained and organized the staff were very helpful and kind my service advisor Edwin did a great job helping me with my needs. I would recommend this dealership to anyone

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(Translated by Google) I am very arrogant towards them (Original) Mall ellos soy muy arrogante

Matheo was so nice and served us very well

Had strange issue happen and Tyler assisted me with resolving. He went above and beyond. Great guy.

I was very happy with the work, support, and cost at Greenway Hyundai.

Excellent dealership and our salesman Jose went above and beyond to get our deal done

(Translated by Google) Maria Paulina was excellent, managing everything related to the sale of my truck was superb. I congratulate her and wish her much success. (Original) Maria Paulina estuvo a la altura, gerencia todo excelente relacionado con la venta de mi camioneta, la felicito mucho éxito.

Terrible experience!!!! Never do anything there again!!! Do not recommend!!! Be careful when you go there!!!

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Loved my experience. Efficient

The best thing, they were able to help me with the best interests

I had a great experience bringing my Hyundai in for warranty work and service, including some paint work. The team did an excellent job, and the customer service was outstanding from start to finish. Everyone was professional, friendly, and helpful. I'm very happy with the work they did and couldn't be more satisfied. I absolutely love my Hyundai! Thank you for the great service. I highly recommend them!

Woody and his staff were amazing since I step in the doors their goals was to find the car for my best interest and they successfully did that with my current situation they were able to get the car I wanted if you guys need a car go to greenway Hyundai in Orlando they are great and woody will help you get a car !

Louis was great and the girls at the loaner car department were also very sweet.... When I dropped off my vehicle within 30 minutes they were already driving it into the bay and I was driving off with my loaner....6 days later my car was ready very poor on communications and keeping me updated but I understand it's because Louis was very busy and is running around dealing with multiple customers at once.... Great experience on the workmanship but I would recommend you guys hire more service advisors and definitely more mechanics so your turnaround time is faster and you ... Read More

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Google - Oct 30, 2026

Louis was great and the girls at the loaner car department were also very sweet.... When I dropped off my vehicle within 30 minutes they were already driving it into the bay and I was driving off with my loaner....6 days later my car was ready very poor on communications and keeping me updated but I understand it's because Louis was very busy and is running around dealing with multiple customers at once.... Great experience on the workmanship but I would recommend you guys hire more service advisors and definitely more mechanics so your turnaround time is faster and you guys have time to communicate

Yall helped me get my car in and out. Loved the video inspection you guys do. Devon was amazing, very sociable. I'm very likely to come back in the future.

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Great customer service

Angel made the car buying process as easy as possible. He was so knowledgeable about the car I was buying and explained so many features to me. He also made sure I was comfortable with the car before I drove it home. The following day he called to see if I had any questions and encouraged me to text or call if I had any questions in the future.

Hate that they never address the issues. But quick to find something else though. I always feel angry/unhappy having to go in!! My time is 50% wasted every time. All promises that’s never kept. That I will know by 7a On Sat, I had to call going on to 8a. I literally missed “The breast cancer walk” that I went to for 5 straight years to support my friends. One, the 1st anniversary for her mom. The car should have been looked at, and taken care of when I took it in the 1st time for the rattling. And, I ... Read More

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DealerRater - Oct 29, 2026

Hate that they never address the issues. But quick to find something else though. I always feel angry/unhappy having to go in!! My time is 50% wasted every time. All promises that’s never kept. That I will know by 7a On Sat, I had to call going on to 8a. I literally missed “The breast cancer walk” that I went to for 5 straight years to support my friends. One, the 1st anniversary for her mom. The car should have been looked at, and taken care of when I took it in the 1st time for the rattling. And, I never said such a thing that’s on the work order “customer says, “the cover or whatever that is, is broken” “I went in for rattling” Some gold colored dust like was shown to me, which I had a hard time seeing, and guessing it’s from spills my oil change. Ps. I was shown last Thursday a totally different work that was done on my car. I was shown a picture of tubing and, all around the area of work that was done. Not “just “the cover/cap” You all need to get your stuff in order. I may be a woman but, I know what I know and, hear. Not the first time I am told what I didn’t go in for. Eg. sometime back. I was told, I needed two ties when I had just replaced them two days ago somewhere else. Does not look like he is working there anymore! Henry was ok though. It should have taken care of that Monday I had a rental for 4days!! Wasted 5-6hrs of pay between last Friday 23 and Sat. I should’ve been given a rental since that Thursday when I went in a 2nd time for the rattling and, was promised the world that was never kept!!!

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Tyler helped me in any possible way. Showed interested in my car and how to fix any detail

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Easy Pleasant experience and easy check in and check out This survey bot is not customer friendly

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Very helpful. Henry took good care of me.And the service on my car was awesome.

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Had appointment and was greeted immediately. My rep was quite cordial and polite. Loved the video showing my car being inspected and verbally explaining any found issues. I waited for the vehicle during the service. Was in and out very timely.

Had a great experience buying a new car here. The salesman, Jose Mateo, was great to work with—knowledgeable about the models we were looking at and each of the trim options. The back staff were not high pressure and easy to work with as well. A pleasant experience without feeling pressured to make commitments.

I am always satisfied with the attention to detail and the level of service I receive at Greenway.

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Ruben and Mohamed was such a great help! Go look for them when you want the best deal in Florida 👍 Will def recommend thank you 🙏 1-Week Update: Downgraded Ruben and Mohamed were initially very helpful, but the post-sale experience and customer service have been extremely disappointing. On the day of the sale, after spending 6 to 7 hours at the dealership, the financing process was rushed late into the evening. When reviewing the final numbers later, the out-the-door (OTD) pricing appeared off. All we requested was confirmation and documentation showing that the final numbers matched the price we originally agreed upon. But ... Read More

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Google - Oct 29, 2026

Ruben and Mohamed was such a great help! Go look for them when you want the best deal in Florida 👍 Will def recommend thank you 🙏 1-Week Update: Downgraded Ruben and Mohamed were initially very helpful, but the post-sale experience and customer service have been extremely disappointing. On the day of the sale, after spending 6 to 7 hours at the dealership, the financing process was rushed late into the evening. When reviewing the final numbers later, the out-the-door (OTD) pricing appeared off. All we requested was confirmation and documentation showing that the final numbers matched the price we originally agreed upon. But because Mohamed had other customers and it was already past 9:00 PM, we agreed to go home with the understanding that the signed itemized paperwork would be emailed to us the next day. Here is how the past week has unfolded: Day 2: We checked both inbox and spam folders—nothing. We called Mohamed, who said he was busy but would send it over. We remained patient. Day 7 (One Full Week Later): Still no paperwork. When we reached out again to follow up, Mohamed dismissively insisted he had already sent it "again" yesterday. Follow-up Call: My husband called back to clarify, only to be told, "I'm with a customer right now," and then hung up on mid-conversation. No one has called back or tried to resolve this since. We completely understand that dealerships get busy and experience customer rushes, but we are full-time working individuals as well. Constantly having to make time out of our busy schedules to call, text, and track down basic documentation—only to be dismissed and hung up on—is unacceptable. Leaving paying customers with this level of unnecessary stress after spending hours at the dealership is not how business should be done. All we asked for was simple reassurance, verification of our email address, or an alternate way to receive our official paperwork. This total lack of transparency and refusal to follow through post-sale has completely ruined our buying experience. I urge management to step in and fix this immediately.

Angel was very professional particularly in setting up the vehicle for my personal use.

Tyler was great! So polite and helpful. He gave me a time frame which was more faster than what he had mentioned. Over all service was great.

Helpful and courteous Understood my position on the vehicle I wantef And the price i wanted to pay

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Excellent reception and service by Tyler. He explained the procedure, what was required and why, and kept me informed of the progress.

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He was great. Went over everything with me and got me in and out of there and under 90 minutes. Thank you for your service.

Hope did not tell me the price of the diagnostic or anything when I came to get my car they hit me with a price that I wasn't expecting to pay had I known I would have waited to get the diagnostic done

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She was amazing. Made the whole process quick and easy for me and my mom. I recommend her 1000%

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I shopped around Before purchasing. Adriana Gonzalez Picked up the phone and from start to finish was professional, courteous, and easy to deal with. Hands-down, a way better experience than what I dealt with at Central Florida Hundai. Ask for her when you call Adriana ! 2027 Hyundai Santa Fe

Great service thanks to Jose for showing some great vehicles and the sales team for creating a great deal for me!

They did the job same day. They also escorted me to my job and return to dealership.

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Tyler was our service representative and he did a fantastic job. He always kept me updated on the progress of my vehicle repair. He set me up with a courtesy car while my vehicle was being serviced. He also took time to answer my questions and concerns. He is my service representative going forward and I know my vehicle will be in good hands.

Appreciate the service that was provided today. And they worked on my car really quickly and within an hour and a half, I was back home. Thanks to harry and the technician for all you did for me today

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Devon was the best service advisor. He took care of everything with amazing efficiency. Very pleased with his service and help during this extreme repair.

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My experience with Tyler was very good. I didn't have an appointment and he made an effort of helping me out to do my oil change that day. Very good, no complaints

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Tyler was very helpful, kind, and insightful. Service was quick and the workers were transparent. Very satisfied with the work done on my car.

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I had a great time with Devon but with the dealership need to be nicer to customers because my dad came in to pick up my car and the ac didn't work so my dad turn it around and wanted them to check the car because the ac is not working but one of the guys was been rude to my dad

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My experience was outstanding. After the car was inspected I was shown what additional items needed to be replaced. I am totally pleased with the service

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Very nice staff and able to schedule appointments easily online. Always a pleasant experience with their staff.

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I arrived 15 minutes before my appointment and they promptly start working on my car. A 2 H ETA was given but they finished in less than 1 h. During the whole process I was keep getting notification regarding the status of my vehicle. I had a great experience

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Omar has always been a big help to us in service. He has gone above and beyond for us. He needs a raise.

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I had a great experience with my car service. The staff was professional, friendly, and efficient. Everything went smoothly, and my vehicle was ready as expected. I’m very satisfied with the service and would definitely recommend them

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Bought my 2017 Tucson for an oil change and an issue with low power from a stand still. The service Rep without putting the vehicle through any kind of test, told me the vehicle needed a new engine!!!! After the shock of what was said, he proceeded to tell me that a diagnostic charge would be $340. Plus the $5,000+ for the engine. Two days later I received a video stating nothing about the engine but stating that the issue is with the dry clutch and it would still cost me $5000 plus. I end up not having the work done and just getting ... Read More

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Google - Oct 18, 2026

Bought my 2017 Tucson for an oil change and an issue with low power from a stand still. The service Rep without putting the vehicle through any kind of test, told me the vehicle needed a new engine!!!! After the shock of what was said, he proceeded to tell me that a diagnostic charge would be $340. Plus the $5,000+ for the engine. Two days later I received a video stating nothing about the engine but stating that the issue is with the dry clutch and it would still cost me $5000 plus. I end up not having the work done and just getting the oil changed. I had to pay $340+ which I didn’t think it right. Due to the way and the “ underhanded “ dishonest way the service Rep was, I will NEVER return to your place of business!!!

Extremely disappointing and unprofessional experience. Greenway Hyundai’s service department repeatedly tried to upsell us on services we did not need and charged us prices that were significantly higher than what these services should reasonably cost. The way we were treated made it seem as though they assumed we would not notice the inflated prices or question their recommendations. That level of disrespect and dishonesty is unacceptable. They charged me a $12.99 doc fee on an oil change and to keep my card records for 6 years and that also includes the charge of them stocking a filter that they used for ... Read More

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Google - Oct 16, 2026

Extremely disappointing and unprofessional experience. Greenway Hyundai’s service department repeatedly tried to upsell us on services we did not need and charged us prices that were significantly higher than what these services should reasonably cost. The way we were treated made it seem as though they assumed we would not notice the inflated prices or question their recommendations. That level of disrespect and dishonesty is unacceptable. They charged me a $12.99 doc fee on an oil change and to keep my card records for 6 years and that also includes the charge of them stocking a filter that they used for my car (sounds very absurd, but I was told the same). They charged me 157$ for oil change and tire rotation which is a preposterous price, given we know it is not that much when you add up the costs individually. We will not be returning or giving this dealership our business ever again. There are plenty of other places that value their customers and operate with integrity. I would strongly encourage others to carefully question every recommendation and verify every charge before agreeing to any service here.

Thank you for wasting my time and energy

Tyler was unbelievably great. Took the time, was very focused on customer service and was quite accommodating and patient with my questions. I was very impressed with his commitment to his job and his commitment to my satisfaction as a customer.

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Terrible Service. I came for one thing and got another. Never I will get my vehicle Service there again. No communication and technicians don't know anything.

Devon Richardson is the best, he was just excellent at his job and he was always courteous and knowledgeable.

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The service at this dealership was quick and they took care of one of the issues I reported.

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